1. What is PinCarts?
PinCarts is the location-based and individualized omni-channel shopping experience platform for
fashion products, casual lifestyle products & fashion accessories. The platform helps brands and fashion retailers accurately target
high-value shoppers online and mobile channels with individualized catalogs, offers, and deals, drive them to the physical stores,
boost store sales and build customer loyalty. The platform provides brands and retailers with critical Analytical Insights to
help them make business decisions on time.
2. How is PinCarts different from other e-commerce or local commerce platforms?
PinCarts is the individualized omni-channel shopping experience platform. Individualized targeting leads to a 78% of customer retention.
The platform also offers many additional benefits below:
- a. It targets high-value shoppers with the right content at the right time and location to drives incremental foot traffic to your store.
- b. It provides shoppers with engaging in-store shopping experience through beacon technology.
- c. It offers customers with multi-channel shopping options; store pickup, home delivery, and value-added in-store shopping.
- d. It delivers highly contextualized Analytical Insights to brands and retailers to help them make critical business decisions on time.
3. How will you drive traffic to our physical store?
- a. PinCarts platform targets each shopper with individualized offers, deals, and catalogs at the right time and location that compels
them to visit your physical store and make the purchase.
- b. The platform leverages geo-fencing and beacon technologies to drastically increase foot traffic and in-store conversions.
- c. Shoppers have access to your exclusive mobile store and check
out your product catalogs, offers, deals & store location, rating and operation hours.
- d. PinCarts big data platform helps retailers offer value-add services to shoppers in-store quickly and easily.
4. We are a big brand and have our own mobile platform. How will you help us ?
PinCart's unique platform can help your brand in many ways.
- a. PinCarts platform targets high-value shoppers with the individualized collection, offers, and deals that boosts your store sales
and improves customer loyalty.
- b. The platform reaches consumers through it's accurate proximity-based targeting
at the right time that increases store footfall.
- c. The platform drives only the right customers to your catalogs and offers that drastically improves conversion rate.
- d. The platform offers shoppers the choice and convenience of multi-channel shopping that maximizes your revenue.
- e. PinCarts creates engaging in-store experience for shoppers using beacon technology.
- f. PinCarts integrates with your real-time inventory tracking system and other information systems effortlessly to
provide customers the compelling shopping experience.
LISTING AND CATALOG
5. How to Join / Sell on PinCarts?
- You can join PinCarts in 3 easy steps
- a. Sign up by using a unique id and
- b. Add your store details on our store portal
- c. Add your product catalogs and create your offers and deals
6. How can I upload my products on PinCarts
Uploading your product catalog is really easy.
You can upload/integrate your products anytime from anywhere.
We offer three options.
- a. 1-by-1 Upload
- b. Bulk Upload using product feed spreadsheet
- c. We seamlessly integrate with your inventory system in real-time
7. How can I manage my product catalog or offers
Once you upload the products on PinCarts, you can easily
manage your product listing or offers at one place in a matter of
seconds. You can add, update or delete products. Change product
pricing & discount details. Create, modify, delete deals &
offers. Change product pictures and modify other attributes.
8. How can I create & manage Sale / Discount
PinCarts provides you with the powerful and intuitive dashboard to create
and manage exclusive deals and offers and target high-value shoppers through true personalization.
- a. Sign-In & visit the offer management page
- b. Fill in offer details in few easy steps
- c. Upload your offer banner images
- d. Set offer duration
- e. Apply offer to a group of products
You can create multiple offers at the same time. You can create offers at the product level, store level or
multi-store/multi-city level and manage them all at one place
9. What is PinCarts pricing?
- At PinCarts, we believe in providing innovative, simple and
seamless experience to do business for our stakeholders.
- We strive in serving our merchants to expand their customer
base and drive incremental and sustainable sales growth. Our pricing is one of the
examples of our philosophy. You pay only when you sell and we
currently do not charge for product listing and for other benefits
on our portal.
- We believe that due to the power of combined scale, world-class
skills, the economy of scope we are able to significantly lower cost to
online for each individual merchant. Please contact us
on firstname.lastname@example.org for further details.
- We believe that performance-based pricing structure for our
services is the right thing to do for our merchant and that means,
merchants only pay, when they sell.
ONLINE-TO-ONLINE FOOT FALL & SALES
10. How will I know that the customer visiting my
store is a PinCarts user?
- PinCarts uses the latest technology to authenticate each
transaction made by our users. PinCarts user will provide a unique
code on the mobile APP to the merchant at the time of checkout.
- The process is very seamless and it takes few second to
complete. You will get weekly reports about the sales
generated through the PinCarts App.
11. What is required on merchant’s end for
processing In-Store transactions?
- The merchant simply needs to download our mobile app to scan QR
codes from customer's phone to authenticate our
12. What is Loyalty Program & how does it
benefit a Merchant?
PinCarts business model is to drive the high-value shoppers to stores &
create the loyal customer base. To promote repeated purchases, PinCarts
provide consumers with the loyalty points each time they shop
using PinCarts App and they can redeem them at the stores affiliated with
PinCarts. To keep customers motivated and bring them back to
the stores PinCarts provides additional incentive to shoppers
if they purchase repeatedly from the same store. Using
sophisticated techniques and algorithms PinCarts sends customers
timely notifications about the new arrivals, offers and
product recommendations from your store. This program benefits
merchants to engage and retain customers and tap into the new brand
equity in the market.
13. Does PinCarts provide online purchase &
shipping option to the consumers?
Yes. PinCarts offers multi-channel shopping options for customers to give them the convenience and flexibility to
maximize your store sales and build customer loyalty for your business.
14. How do Merchant Pay PinCarts for the service?
- We have a weekly payment cycle. On Monday of the week we
will send you an invoice (with the charges minus any loyalty credit
acknowledge by your store).
- We expect the payment to be made within two weeks of the
invoice date by electronic transfer to our bank account or mailing
a cheque/money order.
- If merchant defaults more than two weeks the online account
will be suspended until the payment is received.
- If merchant defaults more than a month, the merchant will
be blacklisted and will be subjected to legal action based on the
contract terms & conditions.
15. How do merchants receive the money for the Loyalty Points
redeemed by the PinCarts user at the store?
We have a weekly payment cycle. Once a day in the week we
will settle the books. After subtracting the PinCarts charges, the
money will be electronically transferred for the
transactions occurred two weeks back to your mentioned bank
16. Who is responsible for collecting and paying
Merchants/sellers are responsible for collecting and paying
the accurate VAT/CST. PinCarts only provides online channel and
communication platform that connects sellers and buyers but
the buying and selling is the contract between buyers and sellers.
Merchant Selling Price should be inclusive of all taxes.
17. What is merchant rating?
Every time a customer purchases an item from your store using
PinCarts, he/she is invited to rate the store on a five-star rating
18. How does my merchant rating impact me?
- Higher merchant rating or more positive feedback from
buyers will help you to see better customer response. If you
consistently get positive
feedback, other potential buyers
will be more likely to buy from you.
19. How do I avoid getting lower merchant rating
- Apart from ensuring that you always provide top quality
products and meeting all promises that you make to a customer, you
should also have an open
communication channel with the
customer. PinCarts does not control or influence the judgment of
the consumer. PinCarts will not be liable or
responsibility in providing any explanation regarding the rating
system or policies.
20. Who provides the customer service?
- PinCarts provides all the technology related services for
PinCarts platform & mobile Applications. PinCarts will also
provide home-delivery & services for
account management. The merchants
provide entire logistics for in-store sale & post-sale
21. Who does the customer contact for post-sales
- Merchants would handle all the products related issues
directly. PinCarts is not equipped to handle any product or
manufacturer related issues,
repairs, and maintenance and/or
services for excess inventory
22. How do we know PinCarts is adding value to our brand/store?
- PinCarts provides monthly reports on customer demographics who viewed/shared/saved/purchased your products, checked out
your store details.
- Incremental sales reports provide details about the revenue generated through PinCarts.
- PinCarts will also provide you with Analytical insights about item price recommendation, product demand prediction,
offer optimization & potential new revenue opportunities.
23. Aren’t you stealing our existing customers?
- Our model is to bring new customers to your stores, create
brand value for your stores, and keep your existing customer
engaged with promotions and offers. Your loyal customers
will regularly be notified about the new arrivals & offers from
your store. PinCarts will keep you connected with your
customers and to keep them engage by providing rewarding shopping
experience through loyalty program and greater incentive for
shopping from the same store. We will provide you with
customer behavioral insights, price recommendations, and many more features to
help you analyze your foot traffic and make critical business decisions.
24. How do you prove that you are increasing my
We track customers making purchases in-store or on the mobile platform for the home delivery and provide you statistics in real-time.
Please contact us for more details.